Help Center

All articles can be returned or exchanged if they have not been used. Please note that we are not able to refund shipping costs. All costs associated with returning products are your responsibility. If your products are post stamped outside the 14-day return window, we reserve the right to offer you store credit.

If you wish to return an item, you must contact us within 5 business days of receiving the parcel by email at info@rowold.nl. All goods returned must be as new, unused and in their original packaging. With the exception of faulty items or goods damaged in transit, please note that you will need to cover the return postage.

To return a product to us simply follow these easy steps:

1. Contact us by email at info@rowold.nl within 5 business days of receiving the parcel. Include your name, address, order number and your IBAN bank account number.

2. Pack all items in their original packaging, on the backside of your invoice you will find the return address slip. Ensure that the packaging is secured, as we will not be able to make a refund for items damaged in return transit.

3. Ship to: studio ROWOLD, Oudezijds Achterburgwal 137, 1012 DG Amsterdam, The Netherlands

4. We are not liable for lost return parcels. Therefore we recommend that you obtain a Certificate of Posting in case the parcel fails to reach us. Moreover, we advise you to insure the package in case it is damaged in transport.

5. Once received, we will inspect the goods within 3 business days, and if their condition matches our requirements (that is: “as new, unused and in their original packaging”), the refund will be made within 14 business days. We will send you an email confirming your exchange or refund.

6. Please note that any return shipping costs will be covered by you.

In that case, the parcel is automatically shipped back to us, and you are responsible for covering the cost of the return shipping.

Yes, we do offer worldwide shipping. For exact time please refer to Shipping Information. 

The cost of shipping depends on the destination, shipping option and weight of the parcel. The shipping cost will be calculated at checkout.