Shipping:

All orders will be processed within 3 business days upon payment approval, excluding holidays. Goods will be dispatched on regular working days, Monday to Fridays. 

Orders will be shipped by Royal Dutch Postal Service and DPD. Upon shipping of a box, you will receive a tracking number and confirmation outlining the details of your order. If your product is shipped in an envelope, we can't send you a tracking number.  

Please note that all of our products are handmade by a small team and we are not only influenced by our workflow but also by our suppliers. That's why sometimes we cannot ship immediately. Occasionally we might need more time to fulfil the orders. We always do our best to complete all them as soon as possible.

Return:

Items can be returned for the total refund within 14 days of receiving the total order as long as products are in its original condition and returned to us with original packaging. The first shipping fees will be refunded, but the return costs are non-refundable unless the product is determined to be damaged or defective. Before returning any items please contact us by email at info@rowold.nl or telephone +31 20 73 72 334.

Payment:

All prices noted are EUR-prices and include VAT. We offer four different methods of payment.

IDEAL allows secure payment with your own bank account. You will be redirected to Mollie to finalise your order when checking out.

PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalise your order when checking out.

We accept VISA and MasterCard via Braintree. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. 

BankContact/Mister Cash allows secure payment with your own bank account. You will be redirected to Mollie to finalise your order when checking out.

Repair:

We only offer repairs on defective merchandise for up to 6 months after purchase. Proof of purchase is required. Please email us at info@rowold.nl for repair inquiries.

delivery-time for postNL and DPD
country postNL - mailbox post dpd - box
postNL - box
Belgium
3-4 days* 3 days* 2-3 days*
EU, Norway, Switserland 3-7 days* 3-6 days* 3-5 days*
USA, Canada 4-7 days* 4-6 days*
Australia, Asia, south America
5-12 days* 5-15 days*
Africa 5-9 days* 6-12 days*
The Netherlands 1 day* 2-3 days* 1-3 days*

 

*workdays